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Category: Oil & Gas
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The pivot to proactive service delivery
Paradigm change required to cut path to success in oil & gas field service The oil and gas industry, a cornerstone of the global economy, is grappling with an array of service delivery challenges. Despite generating an estimated $5.3 trillion in global revenue in 2023, the sector is struggling to transition from a reactive to…
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Empowering operations as a citizen developer
What could a product manager for one of the world’s largest fruit-breeding operations have in common with the person in charge of service operations management at Shell? A lot more than you’d think. We interviewed Carol Higgins, Product Manager at International Fruit Genetics (IFG), and Kenneth Bohn, Service Operations Management at Shell as part of an…
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Field service productivity apps keep costs tight and revenue high
Feeling the sting of falling prices pre-Covid and the subsequent degradation of demand, thanks to fewer planes in the air and fewer vehicles on the road, gas and oilfield services are reeling. International behemoth Schlumberger cut roughly 21,000 jobs in July with reported second-quarter losses of $3.4 billion. Between March and August 2020, the oil…
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Top 6 security capabilities to look for in a SaaS field solution
Adopting progressive digital processes is a key competitive differentiator for field service organizations. In fact, according to Service Council’s 2020 Service Leader’s Agenda, technology for field service business operations is the most significant investment increase in 2020. Often times, this investment takes the form of a Software-as-a-Service solution. According to FinancesOnline, 63% of businesses opt…
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The ProntoForms SaaS security journey
Mobile app solutions are a key player in the shifting tech-enabled field service ecosystem. Despite the agility and optimization that come with switching to digital processes, many field service organizations perceive moving from paper to digital solutions as a relinquishing of data security. What’s preventing someone, anyone, from accessing, using, and disclosing sensitive ePHI or…
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Six steps to turn field service into a high-value profit center
The future is anyone’s guess. But as we enter a new decade, it’s clear that no matter what the future holds, predictive maintenance is definitely going to be a part of it. According to Service Council, 57% of field service leaders indicated remote service would increase in the coming year while 46% stated predictive alerts…
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Citizen developers are changing field service
How much do you know about the coding that goes into your laptop, mobile phone, or social networking platforms? If you’re not an IT person, chances are not very much. In work environments it’s the IT specialists — the technical engineers and programmers — who troubleshoot, innovate, and build department and enterprise-wide IT solutions. But…
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IT’s Role in Field Service is Changing: Gartner Conference Takeaways
Gartner’s 2019 Application Strategies & Solutions Summit brought application leaders, architects, development and integration professionals, and customer experience leaders under one roof. They discussed digital change, IT challenges, and the rising predominance of the low-code application platform (LCAP). These are the biggest things that we — a field-focused LCAP — took away from Gartner’s conference.…
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Best in Field — A holiday thank you
The holidays are a time for family. The holidays are a time to laugh, eat, share, and celebrate. The holidays are a time to reflect and be thankful for the things we take for granted — things like heat on a cold winter’s day, the freedom to come and go as we please, and good…