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Category: Field Service
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The Seven Habits of Highly Successful Citizen Developers
ProntoForms’ virtual user conference EMPOWER’20 is just around the corner. It’s an understatement to say we’re BEYOND excited to offer a dynamic conference designed to provide everyone from directors to citizen developers with valuable tools and knowledge for field service success. We’ve been feeling a bit nostalgic lately thinking about last year’s conference. While connecting…
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Climbing the digital summit with Johnson Controls
As COVID-19 rocks the globe and virtual technology changes the way industries operate, Buddy Saucier, Johnson Controls’ Vice President of HVAC Service & Controls, North America sat down with ProntoForms’ VP of Customer Success, Marty Gowling, to share his thoughts about the accelerated role of digital transformation at Field Service’s Digital Summit on Elevating Customer…
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How Johnson Controls achieved digital transformation for remote field technicians
Working remotely is central to executing field service technicians’ core job responsibilities. Unlike a lot of other industries now scrambling for technologies and tools to make it easier for their workforces to work apart from the office, during these unprecedented times, field service organizations have had years, decades even, to hone the tools and technology…
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5 ways medical device manufacturers can leverage custom apps to meet COVID-19 crisis
Global pandemics create a surge of new patients in healthcare facilities—clinics and hospitals— that completely overwhelm its staff and operations. We’re now witnessing this crisis with COVID-19 in Europe and it’s an emergency now looming in America. The most vulnerable of COVID-19 patients require access to medical ventilators in order to stay alive. The rapid…
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How to maximize efficiency for your medical quality control procedures
Quality control is a leading concern with COVID-19 spreading across the world. The impact is especially felt in the life sciences sector where health care workers and field technicians are being stretched to their limits. How can rigorous quality control procedures possibly be maintained under these circumstances? For medical device manufacturers — particularly those responsible…
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Put construction safety software in the hands of your technicians
Construction safety is incredibly important. The 2016 Canadian Occupational Health and Safety Act (OHSA) found one in five workplace fatalities occurred in the construction industry. That rate hasn’t changed much. More than two years later, EHS Today reported out of 4,779 worker fatalities in 2018, 1,008 or 21% were, again, in construction. Slim margins and…
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Top 6 security capabilities to look for in a SaaS field solution
Adopting progressive digital processes is a key competitive differentiator for field service organizations. In fact, according to Service Council’s 2020 Service Leader’s Agenda, technology for field service business operations is the most significant investment increase in 2020. Often times, this investment takes the form of a Software-as-a-Service solution. According to FinancesOnline, 63% of businesses opt…
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Macro trends and transformation: The future of the heavy manufacturing industry
The world of field service is changing. A new generation of technologies and asset management software is transforming heavy industry into advanced manufacturing entities of the future. But there are forces bearing down on that future. What are they? According to 100+ field service leaders surveyed for Service Council’s 2020 Service Leader’s Agenda Survey, these…
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The ProntoForms SaaS security journey
Mobile app solutions are a key player in the shifting tech-enabled field service ecosystem. Despite the agility and optimization that come with switching to digital processes, many field service organizations perceive moving from paper to digital solutions as a relinquishing of data security. What’s preventing someone, anyone, from accessing, using, and disclosing sensitive ePHI or…