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Category: Digital Transformation
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Six steps to turn field service into a high-value profit center
The future is anyone’s guess. But as we enter a new decade, it’s clear that no matter what the future holds, predictive maintenance is definitely going to be a part of it. According to Service Council, 57% of field service leaders indicated remote service would increase in the coming year while 46% stated predictive alerts…
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Citizen developers are changing field service
How much do you know about the coding that goes into your laptop, mobile phone, or social networking platforms? If you’re not an IT person, chances are not very much. In work environments it’s the IT specialists — the technical engineers and programmers — who troubleshoot, innovate, and build department and enterprise-wide IT solutions. But…
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IT’s Role in Field Service is Changing: Gartner Conference Takeaways
Gartner’s 2019 Application Strategies & Solutions Summit brought application leaders, architects, development and integration professionals, and customer experience leaders under one roof. They discussed digital change, IT challenges, and the rising predominance of the low-code application platform (LCAP). These are the biggest things that we — a field-focused LCAP — took away from Gartner’s conference.…
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Fireside Chat: The future of low-code application platforms in the field
During the last fireside chat, our product superstars gave the low down on LCAP and field service. This time, TrueContext’s Senior Product Manager and part-time horse whisperer Danielle Morley and Product Management VP Russ Halliday sit down around our metaphorical fireside (metaphorical marshmallows not included) to discuss the impact of low-code application platforms on the…
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Fireside Chat: How to kickstart your digital transformation with low-code apps
It’s getting colder and there’s no better way to cozy up than with a fireside chat! In the first of two fireside chats, ProntoForms’ (now TrueContext’s) Product Management VP Russ Halliday and Product Marketing Manager Joel Fear discuss the impact of low-code application platforms (LCAP) in fieldwork. So load up on smores and prepare to…
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Zinc, ServiceMax, ProntoForms: The Field Technician’s Trifecta
If you’re a current user of ServiceMax in the field — or are considering it — there’s a new reason to celebrate. This year, to expand its Service Execution Management platform, ServiceMax acquired real-time enterprise communications software Zinc. This acquisition seeks to fill the historical communication gap between technicians and office teams. It’s critical to…
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Four new features to optimize your field operations
Exciting news! We’ve created even more ways for you to streamline data collection in the field. Our newest features are forged out of the growing integration of AI in field service, along with a strong focus on empowering field workers to complete work efficiently. Curious how these new features will improve your field operations? Read…
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Become agile with analytics in field service
Analytics: the secret weapon of field service digital transformation. As an organization that isn’t currently fuelled by analytics, it might feel like those around you have field superpowers. They are agile to market changes and complete ridiculous amounts of work orders, all while continuously improving processes. Speed is the name of the game — and…
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Salesforce and TrueContext: A Match Made in the Cloud
TrueContext is proud of its integration with Salesforce, which was recently declared Innovator of the Decade by Forbes and the 15th Most Admired Company in the World by Fortune. From service technicians to sales representatives, Salesforce is used to connect people and information through cloud-based software. Salesforce powers nearly 2 trillion business-to-business and business-to-consumer transactions…