Join our Live Demo Webinars hosted every Wednesday. Register Now.
Author: TrueContext Editorial Team
-
Beyond uptime: How oil & gas is leveraging predictive asset maintenance
At a glance: In oil and gas field service, where every minute counts, unexpected equipment downtime isn’t just an inconvenience—it’s a critical setback. According to a study by Deloitte, unplanned maintenance can eat into a significant portion of an organization’s operational budget, up to 20% in some cases. This not only inflates costs but also impacts…
-
Maintaining the talent pipeline in oil & gas with technology
At a glance: With an occupational hazard rate five times the US average, the industry needs novel ways to counter worker exodus In the oil and gas sector, known for its operational challenges, maintaining health and safety compliance is more than a guideline; it is an essential mandate for every service leader. This necessity is…
-
Leveraging a true digital ecosystem in oil & gas
At a glance: Field service leaders must navigate many challenges and opportunities in today’s dynamic oil and gas environment, including geopolitical shifts, macroeconomic fluctuations, regulatory changes, and the rapid emergence of new technologies. For them, thriving in this complex landscape means balancing financial discipline and pursuing sustainable, profitable energy solutions. Blending proven best practices with…
-
Find us at Oil & Gas Automation and Technology Week 2024
TrueContext will be attending Oil & Gas Automation and Technology Week, the leading event for digital transformation and technology innovation for oil, gas, and petrochemical professionals. The focus for 2024 is on disruption technology and its potential to accelerate business transformation, decarbonization, and energy transition. Find us at the TrueContext booth where we will be…
-
How to improve FTFR using field service data
At a glance: Below-average first-time fix rates are a symptom of a larger visibility problem A First-Time Fix Rate (FTFR) is more than a dashboard metric in field service. It’s a key performance indicator that reflects customer trust and service efficiency. Enter Bill, a seasoned technician whose experiences illustrate the realities of increasing this critical…
-
Balancing asset and technician priorities in modern field service
In the bustling, ever-developing world of field service, organizations find themselves at a crossroads between two distinct areas of focus–a technician-centric approach and an asset-centric one, both crucial aspects of field service. Choosing Paths: Technician-Centric and Asset-Centric Approaches A medical device manufacturer installs, maintains, and repairs critical equipment. Understanding the direct impact of equipment downtime…
-
Regaining customer ownership with the rise of third-party service
External partners and their role in the future of field service Picture this. You have an asset-intensive enterprise with manufacturing and service as crucial revenue generators. Maybe, in this scenario, you’re an HVAC manufacturer. You understand your products’ critical role in keeping homes and businesses comfortable. You have built and are responsible for an exceptional…
-
ProntoForms (now TrueContext) leads 11 categories in G2’s Fall 2023 Report
ProntoForms (now TrueContext) has achieved top rankings in 11 categories in the G2 Fall 2023 Grid Report, indicating leading performance in user satisfaction, support quality, and market presence. Among these are the Enterprise Grid® Report for Mobile Forms Automation, the Enterprise Usability Index for Field Service Management, and the Enterprise Relationship Index for Field Service…
-
How to create field data consistency amidst business expansion
Say you run a chiller manufacturing company with one location. You have experienced steady revenues over the years. But while that all sounds good, you understand that a business cannot stay stagnant for long. Occupying the same spot allows your competitors to jump ahead of you. So, you set your sights on expansion – not…