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Author: TrueContext Editorial Team
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Drive better business decisions with ProntoForms’ field service analytics
It’s time to take a journey through ProntoForms’ field service analytics options and learn how to drive better decision-making using data analysis. At EMPOWER’20, our resident analytics guru Aly Mawani (aka ProntoForms’ VP of Operations) delivered a deep dive presentation and demo of how data flows through ProntoForms. We want to share several highlights from…
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Calculations & string concatenation questions in customer feedback & site readiness forms
We’ve added new functionality to our customer feedback and site readiness forms. These web-based customer-facing forms now offer calculations and string concatenation questions. The same great taste that was only available in our app-based forms is now freshly baked into our web-based forms. What does this mean exactly? In short, you can now use…
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Can you handle the truth about field technician satisfaction?
If you ever wondered what it would be like to have field service executives and technicians together in a (virtual) room engaging in an honest, no-holds-barred discussion, well here’s your chance. An IdeaShare event sponsored by Service Council™ and ProntoForms provides a rare opportunity to witness a nourishing, but slightly spicy conversation. We gathered a…
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Field service data is the new currency for field service
A decade ago, Clive Humby, mathematician and one of the world’s data pioneers claimed, “Data is the new oil.” His perspective? Like oil, data isn’t valuable on its own but is transformed when gathered, connected, and refined into information used to take action and make informed decisions. If your organization can harness the power of…
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Building inspection checklists: Guidance during COVID-19
Building facility management checklists are probably bringing on cluster headaches for field inspection operators these days, regardless of whether it’s a healthcare facility (hospitals, nursing homes and the like), a residential tower, a commercial block, or a manufacturing plant. The essential elements of a comprehensive building maintenance inspection checklist cover: Exterior issues like lighting, entrances…
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Empowering operations as a citizen developer
What could a product manager for one of the world’s largest fruit-breeding operations have in common with the person in charge of service operations management at Shell? A lot more than you’d think. We interviewed Carol Higgins, Product Manager at International Fruit Genetics (IFG), and Kenneth Bohn, Service Operations Management at Shell as part of an…
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Make an impact with enterprise agility in field service
Buzzwords frequently insert into everyday business talk. “Paradigm shift” and “lean”—popularized in the 1990s. “Disruptive”—taking hold in the mid-2000s. “Mindset”—a staple of the 2010s. These days, as we move into the paradigm shift caused by COVID-19, resulting in a mindset of uncertainty, “agility” is rising to the forefront. But what is agility and why does…
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How to scale your digital transformation from branch to global: Lessons from Johnson Controls
During EMPOWER’20, members of ProntoForms’ Professional Services Team had the pleasure of connecting—virtually—with Patricia Peeters, Program Manager, Service Growth at Johnson Controls (JCI). In this session, Patricia shared how the global HVAC, electronics, and automotive parts organizations within JCI EMEA scaled their digital transformation across the region. Read on if you’re looking to shift your…
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What are automated HVAC installation and maintenance checklists?
Smart mobile device checklists for HVAC installation and maintenance are a core tool used by growing numbers of commercial contractors and technicians. Whether accessed by a cellphone or tablet, a digital HVAC preventative maintenance checklist makes sure service is completed correctly. Arriving at a customer site, the technician logs onto, for example, a furnace maintenance…