Join our Live Demo Webinars hosted every Wednesday. Register Now.
Author: Michael Simpkin
-
Insights from Field Service Palm Springs 2024
Lessons Learned on Balancing Data Collection and Technician Workload In early May, I attended Field Service Palm Springs, a global, cross-industry conference where field service leaders share ideas, learn about each other’s challenges and successes, identify macroeconomic trends and strategies surrounding them, and understand the emerging and existing technologies. TrueContext has attended Field Service Palm…
-
Adoption as a strategy, customer centricity, and collaboration in unexpected places: notes from Field Service Medical 2024
I had the pleasure of attending Field Service Medical 2024 earlier this month in Huntington Beach, CA. The annual event sees leaders in medical device field service come together to discuss industry trends, and emerging technology and learn best practices from their peers to deploy within their own teams. TrueContext has maintained a presence at…
-
People, process, and technology: mastering the dynamics within field service
A review of field service insights from Service Council 2023 Imagine a room buzzing with service industry leaders, all on the bleeding edge of innovation, eager to shape the future with field service insights. That’s precisely the atmosphere at the Service Council Executive Symposium in Chicago. The annual event, hosted by the field service trade…
-
Navigating the Future of Field Service: Insights from FS Hilton Head 2023
AI, intelligent apps, and keeping the field engineer at the center of an evolving service landscape Last week, I had the pleasure of attending Field Service Hilton Head, a conference that brought together service leaders across different verticals to discuss trends, best practices, and new technologies emerging in the industry. I was fascinated by how…