The current field service landscape is filled with evolving challenges and new economic and customer pressures. That’s why it’s essential to look at the growing intelligent technology available in field service and to plan how to implement it best or better utilize it in your organization.
Understanding the Importance of Intelligent Field Service Planning
One of the biggest takeaways from the recent Field Service Palm Springs event was the need to future-proof your service business. As the economy dips and the hiring market for field service continues to be tough, it’s never been more important to address how intelligent technology like AI, IoT, and more can help meet business goals.
Planning ahead is vital as intelligent technology shifts from being solely in the hands of early adopters to table stakes. Meeting customer demands for higher visibility and asset uptime, as well as regulatory bodies’ intensive and ever-changing compliance regulations, will soon require the use of intelligent technology to keep pace.
Your competition and peers are already building strategies that account for this technology and how to best harness it out in the field and back office. Shouldn’t you?
What are the Benefits of Intelligent Field Service Planning?
There are countless benefits to intelligent field service planning—besides the obvious of future-proofing your organization.
Efficiency
Planning for intelligent field technology means not only efficiency when it comes to proactively planning for and deploying technology—instead of deploying it reactively when the issues hit critical mass—but it also means increased efficiency in terms of improved processes.
Intelligent technology should help, not hinder, your ability to optimize your processes to be more efficient. Using data collected intelligently to make informed business decisions on where to tweak processes and workflows can have a huge impact.
Cost Savings
Being able to leverage intelligent apps and technology means being able to leverage the data that is collected to make cost-saving decisions. For example, if an IoT sensor detects that an asset tends to break in a certain way in a semi-predictable timeframe, you can create a new preventative maintenance cadence before costly downtime occurs.
Productivity
Technician productivity is an area that can have significant improvements if intelligent technology is properly planned for and implemented. Intelligent technology that technicians use should help them better do their job—and get out of the way when it’s not needed. For example, an intelligent app removes the need to flip through countless apps to gather data and instead serves it in context depending on the technician’s level of experience and the job at hand.
Customer Experience
The customer experience is undoubtedly impacted by intelligent field service planning as tools like AR and VR mean that new, inventive forms of service can be offered to customers—like servicing an asset completely off-site or walking a customer through a service event from across the country.
Customers are always looking for better service, and implementing these intelligent platforms correctly and uniting their data together often results in a better customer experience. But remember: Throwing technology together without planning on how to pull together the data into a single workflow for technicians to complete service seamlessly can result in clunky service experiences for both the customer and technician. Planning is key!
Considerations for Implementing Intelligent Field Service Planning
When our CEO and Founder, Alvaro Pombo, was the chairperson speaker at Field Service Palm Springs, he spoke about commercializing and scaling service using intelligent apps. This is a key aspect of future-proofing your organization as VR/AR, sensors and twinning, AI, and data as a service become core parts of service delivery.
Intelligent apps that can ingest and share data across all these advanced systems, your core systems like FSM & EHS, and the field and back office, are the key to unlocking the future of field service.
TrueContext’s Approach to Addressing the Challenges
TrueContext is one part of the intelligent field service planning puzzle. But specifically, it is the piece that unites the rest of your disparate pieces and systems. How does it do that? Intelligent and adaptive field apps provide context to technicians and the business.
If you want to see how our field intelligence apps help countless leading field service enterprises to unite the data across intelligent technology and serve it in context to technicians and businesses, reach out! We’d be happy to show you how it’s done.
