After you have noted your operational challenges, it’s time to map your workflows to address them with your team. Solution design involves identifying what workflows need to be refined and created from scratch, along with the necessary data integrations to make them more streamlined.
1. Map out your business workflows and processes
Create maps of your existing workflows and identify possible areas of improvement in line with the functionality of the TrueContext platform.
2. Identify appropriate data capture points for TrueContext.
Determine precise points within your workflows where you can integrate avenues for data collection without overburdening your technicians. Ensure that the data you are asking them to capture as well as the methods you are as intuitive as possible.
3.
Determine the work required for successful integration with your enterprise systems
Identify relevant systems within your tech stack that can be integrated with TrueContext to enhance the capabilities of your field workflows. Plan for the work required to make this possible, starting with engaging with the respective administrators of these systems. This is also the stage where you identify your data sources and destinations as determined by the practical requirements of your workflows.