FIELD SERVICE INDUSTRY REPORT
Managing a Mobile Field Service Workforce
A survey of 100 leaders on how they deploy mobile technology, where operations break down, and what has to be true before AI can truly work in the field.
FREE RESEARCH REPORT · 20-MINUTE READ
POWERED BY TRUECONTEXT AND FIELD SERVICE NEXT
See where your field operation stands — and what to fix first
Get 19 pages of survey data, practitioner perspectives, and suggestions you can take into your next planning cycle.
69%
cite data synchronization and offline gaps as their top mobile workforce challenge.
65%
expect mobile workforce technology spending to rise in the next 12 months.
8%
run a fully integrated telematics and fleet management system.
73%
have yet to get effective results from agentic AI — 41% call theirs ineffective.
WHAT’S INSIDE
Benchmark your mobile workforce against 100 of your peers
Twenty pages of benchmarks, breakdowns, and strategic guidance — built to sharpen your roadmap, not just validate what you already know.
- Mobile technology widely deployed, but integration lags
- Connectivity and visibility remain the toughest operational challenges
- AI shows promise in the field, but data quality holds back value
- Five key suggestions for the next 12 months
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“What they have is a record of outcomes. What retires with your best technician is judgment, and judgment was never in the system to begin with.”
Varun Nath
CEO, TrueContext
KEY SUGGESTIONS
5 operational maneuvers based on the latest industry data
01
Integrate FSM and telematics before expanding the stack
Most organizations still run these systems in isolation, which limits the value of both.
02
Connect field data to enterprise systems
63% call siloed field data the top barrier to strategic value. Platforms that capture without generating insight make the problem worse.
03
Treat connectivity and offline capability as baseline
The cost of ignoring it manifests as delayed updates, manual workarounds, and reporting errors.
04
Pair mobile safety tools with consistent reporting standards
Safety adoption is strong, but inconsistent reporting keeps incident data out of planning and compliance.
05
Audit field data quality before buying advanced AI
Agentic and analytics-driven tools depend on clean, connected data. Without it, they underperform by design.
Discover the reasons why these moves matter the most today.