State of Field Service Report in Oil & Gas, Medical Device, and Industrial Equipment

A review of field service challenges — and how leaders are turning them into opportunities 

Organizations are witnessing a paradigm shift in how things are done, what metrics are prioritized, which stakeholders to focus on — and with what technologies. Efficiency in extracting value is approaching its limit, and the next step, leaders agree, is creating a larger revenue to support envisioned growth trajectories for their businesses. 7 out of 10 expect higher revenue targets, with most of them anticipating increased margin expectations for 2025.

As a result, a key focus is not just in doing more with less, but doing more overall. This means increasing predictable, recurring revenue, improving operational efficiency, and investing in tools that can help realize those goals rapidly.

The State of Field Service Report surveyed industry leaders and FSEs to get a sense of where they are, what the path ahead looks like, and what they’re doing to keep pace or even get ahead. In partnership with Service Council, TrueContext has identified key economic and operational trends while offering thought leadership on how to leverage change as a springboard for success.