2025 REPORT

Artificial Intelligence in Field Service

Research in partnership with WBR Insights

61%

believe AI recommendations are poor quality or inaccurate

58%

report having partially integrated AI technology in their field operations

50%

plan to invest in machine learning for predictive maintenance

A review of practical applications AI in field service – and what the next steps of the transformation journey looks like for 2025

The field service industry has made tremendous leaps in the past couple of years in finding ingenious ways to leverage AI as mounting pressures for productivity, efficiency, and profitability continue to dominate the conversation.

We don’t have it quite figured out yet, as this survey of 100 senior service leaders has found. Still, the technology is already in play and delivering measurable improvements, albeit held back by some critical obstacles, such as IT infrastructure and implementation difficulties.

In partnership with WBR, TrueContext has identified AI trends, insights, and concerns currently happening in the field service industry and shines the light on what this journey might look like in the year ahead.

What are leading organizations investing in to support AI in field service?

What obstacles are they facing as they implement AI in operational and business process?

What aspects of AI should companies focus on in 2025?

Download the report to discover how senior leaders across Europe are approaching AI in field service.

What is the Artificial Intelligence Report?

WBR Insights surveyed 100 of the most senior figures in Field Service. Heads of Service, Heads of Service Delivery and other senior executives from across Europe told us about the challenges they are facing and the solutions they are bringing to the table to help solve them.