XOi vs. TrueContext
Cover more of your field service operations than XOi ever can. Discover why smart teams choose TrueContext as their end-to-end workflow management platform.
Why smart teams choose TrueContext
Designed for service management and the people who do the work
A field service-focused platform delivered in an agile, technician-centric mobile app
Automations built for process efficiency
Generate reports, new work orders, or supervisor approvals with a single workflow submission
Connect your entire field ops with data
Our mobile workflows consolidate AI-ready data across the field and your backend systems for increased productivity.
An end-to-end workflow solution to elevate your field service operations
| TrueContext | XOi | |
|---|---|---|
| Specialized platform features for field service TrueContext was designed to deliver unique capabilities needed for the evolving world of modern field service. |  |  |
| System integrations that you need TrueContext offers out-of-the-box integrations with the platforms that matter to service organizations – FSM, EAM, CRM, etc. | | |
| Powerful conditional logic and automation TrueContext leads the industry with advanced conditional logic capabilities that can control individual workflows to entire process automations that make field service more streamlined, productive, and profitable. | | |
| Unmatched data quality and integrity With specific capabilities built into the platform and app, you can protect your information operations from missing or inaccurate field data, enabling you to feed your AI systems and generate highly actionable insights to improve your business. | | |
| Industry-leading mobile app experience Many consider mobility as an afterthought. For us, it’s a core offering that got us to where we are. TrueContext offers a feature-packed mobile UX that delivers technician adoption out of the box. | | |
| A platform that takes compliance and security – seriously For TrueContext, compliance and security are not negotiable. They are the bedrock of any successful service operation. The platform enables you to comply with complex regulations in a highly secure package that protects your data. | | |
Sounds promising, but…
What if my teams are already on XOi?
You don’t have to stick with a solution that doesn’t deliver. You can build out your TrueContext deployment in eight weeks or less and reap immediate business and operational impact. Our no-code platform eliminates the need for coding skills and months of development. It’s also easy to adopt, thanks to its highly-rated UX that delivers a seamless experience on any device.
Can TrueContext handle the scale of my field operations? What about growth?
The platform is trusted by organizations of all sizes, from small businesses getting ready to scale to massive operations in high-stakes industries such as medical device, oil & gas, and industrial equipment. TrueContext was and continues to be developed with scalability and availability in mind, so it can keep up and grow with your business.
Will migrating to TrueContext disrupt my business?
Migration is easy. We have on-demand resources and professional support ready to help you and your entire service management team switch to TrueContext, whether you have 10 technicians or 10,000. Don’t let migration fears stop you from saving 90 minutes per technician per day.
There’s a reason why 1,500+ businesses use TrueContext
11,000+
hours saved per year
“The biggest savings for our field engineers is not having to enter the data again. This alone is powering a 15-minute per-case savings for the engineer.”
2X
JSA coverage
“The easy-to-use, documents, along with the form dispatch feature, doubled safety analysis completion rates to over 95% in the shop and 70% in the field.”
$50,000
in reduced fines per year
“With TrueContext, PrimeLine’s safety audits are streamlined. Gathering information for OSHA and client requests is easier as form data is automatically consolidated.”
95%
fewer errors in field data
“The quality review process is much faster now. The errors have decreased and there’s much less rework for the engineers.”
$1 million
increased cash flow per year
“TrueContext helped improved cash flow by due to faster billing, while reducing data entry errors and improving customer service.”
2,500+
truck rolls eliminated
“We anticipate reducing truck rolls a quarter to half a million in savings over the next year using distributed site surveys.”
Join over 100,000 users
Book a 15-minute call to discover why TrueContext is the faster, safer, and smarter field service solution.
4.6 avg. customer rating
264+ reviews
4.5 avg. customer rating
354+ reviews