Medical intrument industry hero

Fully equipped field teams  – anywhere and in any language

A platform that keeps pace with the complexity of your work, ready in weeks  with your ServiceNow deployment

Medical assets are becoming increasingly sophisticated. You need something that can capture the intricacies of keeping them online.

Medical devices need a rising level of precision to prevent downtime as much as possible. Field service organizations understand this but face an uphill battle of deploying technology at scale, efficiently and cost-effectively, without sacrificing accuracy. Options are either scalable but basic, or complex but cost- and time-intensive. Due to the high stakes involved, there no room for this dilemma in medical equipment service.

Master field service with a mobile tool that breaks network and language barriers.

Medical inspection form on iPad with TrueContext home screen on iPhone



or less



saved per technician

Service excellence
in any language



*Based on ProntoForms use cases

ServiceNow integration out of the box

Instantly deliver an improved experience

Diagram of solution integration capabilities

Instantly deliver an improved experience

  • Contextual data shared between ServiceNow and your field teams
  • Detailed work records, automatically routed them to your office systems
  • Seamless data sharing between ProntoForms, ServiceNow, and beyond

Simultaneously address both complexity and scale


ProntoForms enables rapid iteration and deployment and real-time updates, while ensuring the level of customization required to service medical devices. The platform dramatically reduces time and resource costs associated with complex workflows, thereby accelerating time to value.

Up and running in weeks
Skip the long process of building custom workflows. A no-code solution lets you go operational with truly complex workflows in a fraction of the time. You’re live in weeks, not months.

Optimize processes in real time
Update your workflows with improvements and regulatory changes instantly. Iterations can be completed in minutes and deployed to mobile devices in real time.

A field service mobile app that empowers your business – and technicians

Deliver the same rich experience – online and offline

  • Designed for technicians working under all network conditions
  • No-handoff, seamless experience built on an offline-first architecture
  • Access to critical support resources, videos, etc.

Precise corrective action to keep devices online

  • Adaptive workflows to manage this complexity of clinical devices to minimize asset downtime
  • Automatically triggers follow up activity within ServiceNow to address identified failures based on asset data

Compliance built into every step of the workflow

  • Stay in lockstep with ever-changing medical regulations with real-time workflow updates
  • Traceable, real-time compliance data delivered to the ServiceNow platform
Closeup of tablet in hands or technician in service truck

Power features that make it happen

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Soft/hard failures

Guide technicians through every point on the failure spectrum with advanced conditional logic.

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Parent + child updates

Create and update records through parent-child relationships, connecting your office to the field.

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Create a master workflow and deploy in any language you need for enabled, diverse field teams.

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Do more with collaborative workflows that leverage your team’s collective expertise.

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Diagnostics integration

Use asset data to diagnose problems automatically and integrate them into field workflows.

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Barcode scan logic

Slash data entry time and errors with barcode scanning.

Elevate your field service operations with an enterprise-grade app

Integrate ProntoForms into your existing tech stack with confidence in data privacy, security, and compliance.

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