2025 REPORT

Emerging Technologies in Field Service

Research in partnership with WBR Insights

89%

plan to increase technology budgets over the next year

67%

believe real-time data access makes the most operational impact

50%

anticipate relying more on AI technologies

A finger on the pulse of field service innovation — and the future direction of emerging industry technologies

Field service organizations are wrestling with the idea of business transformation when the technology options to support it are plenty — and so are the opportunities to make mistakes.

Nearly every company is planning to spend more on their tech stack, with several different paths toward new levels of productivity and efficiency. The question now is, which one is the shortest?

The Emerging Technologies in Field Service Report surveyed industry leaders to get a sense of where they are, and which way they envision the landscape to move. In partnership with WBR, TrueContext has identified key trends that we are currently witnessing in field service technology while offering thought leadership on how to work with change — not around it —as a critical operational constant.

How do companies rate the sophistication of their tech stacks?

What time-to-value are they seeing, and is that enough?

In which areas of field service will AI extend its reach?

Download the report to discover what industry leaders are witnessing in field service technology and how they’re working with change, not around it.

What is the Emerging Technologies in Field Service Report?

WBR Insights surveyed senior leaders in operations, service and support, and IT across verticals to compile an in-the-moment picture of field service technology. Most respondents represent companies with over $1 billion in annual revenue. Some of the section s in the report include:

Current Sophistication and Investment in Field Service Technology
Transformative Technologies: AI, Digital OHS, and Workflow Automation
AI’s Impact on the Workforce
Mobile Technologies: Effectiveness and Key Features

FLNG facility saves 3K hours in 1 year

Moving from paper to digital workflows helped speed up inspections and mitigate shutdowns.

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Pesado cuts admin costs by $250K

Energy company digitized field documentation process to significantly reduce admin burden.

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Halliburton fast-tracks billing cycle

Energy service provider created real-time invoicing data stream straight from oil rigs.

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