2024 REPORT

State of the Market:
Medical Equipment Field Service

Research in partnership with Service Council

46%

of leaders focus on Service Innovation as a top priority in 2024

60%

of FSEs do not anticipate staying in the profession

25%

of frontliners do not feel their company cares about their safety

A review of the medical equipment field service industry and a blueprint for success

Despite steady growth, medical manufacturers face threats from a variety of external factors, including increasingly competitive markets and pressure to keep up with rapidly evolving technological innovation. Additionally, governments worldwide are intensifying efforts to curb soaring healthcare costs, particularly in hospitals, and therefore are pressuring medical manufacturers to lower prices.

Technological advancements are playing a large part in new medical manufacturing compared to other manufacturing verticals. This, paired with the rapid growth in both demand and range of products, has created unique challenges for field service organizations in the space.

In partnership with Service Council, TrueContext has identified trends, insights, and concerns on the horizon and shines the light on potential opportunities for the sector.

What are the most immediate concerns for medical equipment companies and service contractors?

How can key industry players overcome friction and low engagement in their frontline teams?

How can organizations leverage digitization to mitigate issues in talent shortage, compliance, and service delivery demands?

Download the report to discover the biggest challenges faced by medical device field service industry.

What is the TrueContext State of the Market Report?

Every year, TrueContext leverages data from Service Council research to identify trends and insights relevant to oil & gas, medical device, and industrial equipment sectors to help inform customers and operations leaders. With service engineer and field leader responses from across industries and geographical boundaries, the State of the Market report offers a snapshot of the most important issues of the time while proposing a strategic plan to navigate these challenges.