Join our Live Demo Webinars hosted every Wednesday. Register Now.
Tag: first time fix rate
-
How to improve FTFR using field service data
What Is First Time Fix Rate (FTFR)? First-time fix rate, often abbreviated as FTFR, measures the frequency with which you and your technicians complete a service job on the first visit, without requiring any follow-up trips, extra parts runs, or repeat calls. A strong FTFR can tell you two things at once: In short, FTFR…